Blog
Insights on customer onboarding, SaaS growth, and building better user experiences.
Stop Reducing Churn: Focus on Activation Instead
Learn why activation-focused onboarding beats churn reduction. Discover the counterintuitive strategy that increases retention by 30-50% without fighting exits.
How to Build Onboarding Checklists That Actually Work
Learn how to build user onboarding checklists that boost activation by 25%, reduce first-week churn by 75%, and turn confused new users into engaged customers.
7 Onboarding Email Best Practices Every SaaS Should Follow
Your onboarding emails are often the difference between a customer who churns and one who stays for years.
87% of SaaS Companies Don't Use Onboarding Tools
Somewhere along the lines these companies realized that charging $50-100k per year was easier than dealing with SMB.
The Reluctant User: Why B2B SaaS Onboarding Is Nothing Like B2C
Here's the uncomfortable truth about B2B SaaS onboarding: Half your users don't want to be there. Here is how you change their minds!
The Bootstrapped Founder's 10 Commandments of Customer Onboarding
Great customer onboarding isn't about having the biggest budget or fanciest tools. It's about helping users succeed.
Keeping Customers Without Breaking the Bank
Your customers want to succeed! Give them a clear path forward, and they'll thank you with loyalty, referrals, and revenue growth.
The Best Free User Onboarding Tools (2026)
Find the best free user onboarding tools for 2025. Most have limitations, but we'll show you which ones deliver real value and when to upgrade
Budget Onboarding Software That Actually Works for Solo Founders
Strategic thinking and customer feedback matter more than expensive tools. Start simple, measure results, and add complexity as your user base grows.
Customer Onboarding Metrics That Actually Matter for Startups
Your startup loses 60% of new users in the first week. That hurts. But tracking the right onboarding KPIs for startups changes everything.
10 Free Tools for DIY Customer Onboarding (2026 Guide)
Discover 10 free tools that help solo founders and small teams create effective customer onboarding without breaking the budget.