Blog

Insights on customer onboarding, SaaS growth, and building better user experiences.

How to Build Onboarding Checklists That Actually Work

How to Build Onboarding Checklists That Actually Work

Learn how to build user onboarding checklists that boost activation by 25%, reduce first-week churn by 75%, and turn confused new users into engaged customers.

By Sean
7 Onboarding Email Best Practices Every SaaS Should Follow

7 Onboarding Email Best Practices Every SaaS Should Follow

Your onboarding emails are often the difference between a customer who churns and one who stays for years.

By Sean
87% of SaaS Companies Don't Use Onboarding Tools

87% of SaaS Companies Don't Use Onboarding Tools

Somewhere along the lines these companies realized that charging $50-100k per year was easier than dealing with SMB.

By Sean
The Reluctant User: Why B2B SaaS Onboarding Is Nothing Like B2C

The Reluctant User: Why B2B SaaS Onboarding Is Nothing Like B2C

Here's the uncomfortable truth about B2B SaaS onboarding: Half your users don't want to be there. Here is how you change their minds!

By Sean
The Bootstrapped Founder's 10 Commandments of Customer Onboarding

The Bootstrapped Founder's 10 Commandments of Customer Onboarding

Great customer onboarding isn't about having the biggest budget or fanciest tools. It's about helping users succeed.

By Sean
Keeping Customers Without Breaking the Bank

Keeping Customers Without Breaking the Bank

Your customers want to succeed! Give them a clear path forward, and they'll thank you with loyalty, referrals, and revenue growth.

By Sean
The Best Free User Onboarding Tools (2026)

The Best Free User Onboarding Tools (2026)

Find the best free user onboarding tools for 2025. Most have limitations, but we'll show you which ones deliver real value and when to upgrade

By Sean
Budget Onboarding Software That Actually Works for Solo Founders

Budget Onboarding Software That Actually Works for Solo Founders

Strategic thinking and customer feedback matter more than expensive tools. Start simple, measure results, and add complexity as your user base grows.

By Sean
Customer Onboarding Metrics That Actually Matter for Startups

Customer Onboarding Metrics That Actually Matter for Startups

Your startup loses 60% of new users in the first week. That hurts. But tracking the right onboarding KPIs for startups changes everything.

By Sean
10 Free Tools for DIY Customer Onboarding (2026 Guide)

10 Free Tools for DIY Customer Onboarding (2026 Guide)

Discover 10 free tools that help solo founders and small teams create effective customer onboarding without breaking the budget.

By Sean